Privacy Policy

Premier Family Dental ("we," "us," or "our") is committed to protecting the privacy of our patients and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, contact our office, or receive dental care from our practice located at 675 High Street, Suite A, Wadsworth, OH 44281.

Information We Collect

We may collect the following types of information:

• Personal Information: Name, email address, phone number, mailing address, and date of birth when you fill out a contact form, request an appointment, or complete patient forms.
• Health Information: Dental and medical history, insurance information, treatment records, X-rays, and other protected health information (PHI) necessary to provide dental care. The use and disclosure of your PHI is governed by the Health Insurance Portability and Accountability Act (HIPAA) and our separate Notice of Privacy Practices, which is available at our office and upon request.
• Communications Data: Email addresses and mobile phone numbers you provide so we can confirm appointments, send reminders, and follow up on your care.
• Website Usage Data: Technical information such as your IP address, browser type, and the pages you request, which is collected automatically by the services that host and deliver our website.
• Form Submissions: Information you provide through the appointment request form on our website.

How We Use Your Information

We use the information we collect for the following purposes:

• To provide, maintain, and improve dental care and services
• To schedule and confirm appointments
• To send appointment reminders by phone, email, or text message
• To respond to your inquiries and requests
• To process insurance claims and billing
• To comply with legal obligations, including HIPAA requirements
• To improve our website and patient experience

Email and Text Message Communications

By providing your email address or mobile phone number, you may receive communications from our practice about your care, such as appointment confirmations, reminders, follow-up care instructions, and responses to your inquiries. These are part of your dental care and are not marketing communications.

If we ever send marketing messages, such as practice news or oral health tips, we will only do so if you have opted in. You may opt out of marketing communications at any time by:

• Clicking the "unsubscribe" link in any marketing email
• Replying STOP to any marketing text message
• Contacting our office at (330) 334-7645

Opting out of marketing messages will not affect communications related to your dental care. Message and data rates may apply for text messages. Message frequency varies.

HIPAA and Protected Health Information

As a dental practice, we are required by law to maintain the privacy of your protected health information (PHI) and to provide you with notice of our legal duties and privacy practices. Our use and disclosure of your PHI is governed by HIPAA and our Notice of Privacy Practices.

This Privacy Policy covers information collected through our website and digital communications. It does not replace our HIPAA Notice of Privacy Practices, which covers information created or received in connection with your dental treatment. A copy of our Notice of Privacy Practices is available at our office or by calling (330) 334-7645.

We do not sell, rent, or trade your protected health information for marketing purposes.

Please do not send sensitive health information through our website. The appointment request form is not a secure channel for medical history, symptoms, or insurance details. Share those with us by phone or in the office.

Children's Privacy

We provide dental care to children, and we take the privacy of minors seriously. Personal and health information for patients under 18 is collected from and managed by the child's parent or legal guardian. We do not knowingly collect personal information from children under 13 through our website without parental consent. If you believe your child has submitted personal information through our website without your consent, please contact our office so we can remove it.

Cookies and Tracking Technologies

Our website does not currently use analytics or advertising cookies of its own. Some third-party features on the site may collect information when they load:

• Google Fonts: Our typefaces load from Google, which receives your IP address when your browser requests them.
• Google Maps: The map on our website is embedded from Google Maps, which may set cookies and collect information under Google's own privacy policy.

You can control cookies through your browser settings. Disabling cookies may affect the functionality of certain features, such as the map. If we add analytics or other tracking tools in the future, we will update this policy.

Third-Party Services

We may use third-party service providers to help operate our website, manage communications, and deliver services. For example, our website is hosted by Netlify, which also receives submissions to our appointment request form. These providers may have access to your information only to perform tasks on our behalf and are obligated to protect it. We do not sell your personal information to third parties.

Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal and health information from unauthorized access, use, or disclosure. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

Your Rights

Depending on applicable law, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information (subject to legal retention requirements)
• Opt out of marketing communications
• Request a copy of your dental records (as provided under HIPAA)

To exercise any of these rights, contact our office at (330) 334-7645 or visit us at 675 High Street, Suite A, Wadsworth, OH 44281.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us:

Premier Family Dental
675 High Street, Suite A
Wadsworth, OH 44281
Phone: (330) 334-7645